Resolved -
The issue is now resolved and the service is up and running as normal.
If you used the workaround mentioned before, you may want to do it one more time to correctly associate the local Citrix Workspace app again so that you are not asked to download the ICA file each time you click to start an application.
- Click Account Settings
- Click Change Citrix Workspace app
- Click Detect Citrix Workspace app
It should now correctly find the Workspace app and get you back to the settings page
- Click the Home or Apps icon in the top center
- Test starting the application again (if it is not already running)
You should no longer be prompted to download the .ICA file.
Jun 16, 09:59 CEST
Update -
Issue seems to be resolved, but because of high load some may still experience timeouts. In that case, please try again after a few minutes.
Jun 16, 09:05 CEST
Identified -
We are currently making changes trying to solve this issue. Because of this you may instead experience issues when logging in to the Citrix portal.
Jun 16, 08:22 CEST
Update -
It seems the issue may be with the local Citrix Workspace app detecting when the user clicks the application icon in the Citrix portal.
A workaround may be to click the cog-wheel in the upper right corner of the Citrix portal,
click Account Settings,
click Change Citrix Workspace app,
click Detect Citrix Workspace app,
if it doesn't detect it, click on Already installed,
You now get back to the Citrix portal, click the Home or Apps icon in the top center,
test starting the application again,
Your web browser will now aks you ask you to download an .ICA file with a random name, do this and then start it.
This should hopefully make the application start.
Jun 16, 07:43 CEST
Investigating -
After patching of Citrix components during the weekend, it seems some user may have issues launching applications in the Citrix portal. We are investigating if there may be incompatibility issues with some versions of Citrix clients. We will provide more information shortly.
Jun 16, 07:30 CEST